Customer Testimonials
Time and care were spent making sure I got the policy I needed for a price in my budget. I couldn’t ask for more.
– Customer since 2023
Stephanie is informative, thorough, quick and efficient. She has the best advice. We fully trust her with our needs.
– Julie L., customer since 2022
The customer service from your team is the best I have ever experienced. That have been more than patient while I got things set up and have done an outstanding job helping me through it all.
– Carter O., customer since 2023
When I had questions you were able to respond quickly and accurately.
– Customer since 2020
Easy to deal with. Answers questions & is proactive about reaching out to clients with reminders regarding policy renewals.
– Esther N., customer since 1996
This company has been absolutely excellent. In every way from the coverage they provide to the service they provide. I have never called and not received a very prompt and courteous, thorough response. I would give them a 10+
– David S., customer since 2016
Thanks for your great and prompt service. We are very pleased with everyone that we have come into contact with at Clockwork. We plan to continue having Clockwork as our insurance provider at The Landing Condos. Thanks
– Joe A., customer since 2021
Looks out for Clients best interest, responsive, and professional!
– Customer since 1992
I appreciate the attentiveness to our questions in regards to insurance needs.
– Customer since 1992
Clockwork Insurance has been my agent for many years. I am very pleased with how efficient they are. Every detail is handled with my best interest in mind.
– Mimi P., customer since 1991
Clockwork has always been so helpful for us to have the right coverage. Friendly folks and veryknowledgeable.
– Eric A., customer since 1994
Every member of the team at Clockwork is knowledgeable, efficient and eager to help! Have always had excellent customer service and a great experience for all my insurance needs.
– Lynn L., customer since 2018
I think my agent Mike Morrisey always has my back and what’s best for my company.
– David B., customer since 2015
Very responsive.
– Tyler J., customer since 2013
Stephanie and Mike have always had our backs and handled whatever we needed them to do.
– Customer since 2018
I very rarely have to ask for clarification with regards to any emails etc. They are very easy to understand. I get answers to questions I have in a timely manner. I'm never treated like I'm a problem or interrupting your work. I appreciate the rapport we have. I feel like can call with even a simple question and get an answer as soon as possible.
– Customer since 2018
Every time I call or need assistance with a policy the girls at clock work are on it right away. They return phone calls promptly and are always so pleasant to deal with. They explain things to me and make sure I’m happy each and every time. Enjoy working with them.
– Michele V., customer since 2012
I have never heard "I don't know" from clockwork. Everyone is prompt to answer my questions.
– Philip E., customer since 2012
Clockwork Insurance does all the things right. They are always quick to respond to my requests and questions.
– Jay M., customer since 2016
Just the peace of mind knowing you're there after having helped us a few times.
– Don O., customer since 2013
Professional reliable service
– Customer since 2019
Stephanie has been absolutely wonderful in helping me with questions and guiding me in the right direction whenever I need help. I truly believe she has my personal and business best interest at heart. I am so grateful for her and the whole Clockwork team's support.
– Rochelle K., customer since 2022
Responsive, helpful, and always professional
– Customer since 2021
Super quick to get me a quote and very responsive to get all of paperwork signed before end of day on Friday, so we had coverage for the weekend. Very much appreciated!
– Customer since 2022
Great service friendly assistance nothing is ever to much trouble I love dealing with everyone
– Brenda F., customer since 2018
You guys are always very quick to respond and have fulfilled any issues that arise and in this business that’s very important to know someone is working and looking out for you. Steve Brown
– Steve B., customer since 2008
Timely responses, have customer's best interest in mind.
– Customer since 1992
Very knowledgeable and kind. Always a joy to work with.
– Customer September 2022
The kindness y’all show your clients is wonderful. It is very easy to get documents signed digitally at our convenience. Explaining our policies and answering questions is very helpful. I recommend Clockwork Insurance to anyone I can.
– Sheena G., customer since 1998
I love my Clockwork insurance agents. They are extremely knowledgeable and are always on top of my coverage. They are easily reached whenever I have questions! I highly recommend them!!!
– Mimi P., customer since 1991
Always helpful, very knowledgeable and easy to work with
– Eric A., customer since 1994
Always very attentive and eager to help. Always going out of their way to make sure everything is taken care of. Very knowledgeable about products that would be a good safeguard for my business.
– Stephan S., customer since 2018
Clockwork has always been there when I needed them. Never a problem, for many years, that wasn’t taken care of very professionally.
– Doris M., customer since 2013
Clockwork is excellent protection for our business. Whenever we have an issue they are quick to respond and have always treated us fairly. Paul's Jewelry highly recommends them.
– Patricia N., customer since 1992
Clockwork has always been able to explain the details along with answering our questions. I appreciate the honesty and the fact that you don't try to push increased coverage when it isn't necessary. Honesty and professionalism at its best.
– Vernon B., customer since 2007
Prompt, friendly, professional, attentive and personal service. I always receive accurate information, top providers and at a reasonable value.
– Jack S., customer since 2000
Clockwork is very responsive when I call with questions on anything. Very proactive for their clients.
– Customer since 2013
I’ve been happy with your service and recommendations over the years. You make it easy to stay up to date and well-insured.
– Laura S., customer since 2017
Clockwork Insurance always looks out for the best interest of our corporation. They make sure our policies are up to date with the proper coverage we require and the most affordable pricing from the best rated companies.
– Michelle G., customer since 2002
Clockwork Insurance has always given me great customer service.
– John B., customer since 2004
You are easy to work with and I get the answers I need in a very short period of time.
– Customer since 2018
Efficient and polite
– Larry B., customer since 2011
Response time is outstanding and attention to detail is given every time.
– Customer since 2014
Always get excellent service and warm personable help. Thanks Stephanie!
– Sybil M., customer since 2019
Always quick to respond and gets answers we need and always executes needs quickly.
– Joel W., customer since 2016
In 32 years we’ve had one armed robbery and a couple of break ins with very little loss luckily . You guys were amazing in helping us and comforting to us when we were a little shook up ! Thank you for everything over the years
– Gina's J., customer since 2018
I can rely on everything you tell me. It's not always what I want to hear but it is a fact. Thank you for taking care of me and my company.
– Philip E., customer since 2012
Great people Wonderful to work with such professionals.
– Bill J., customer since 2013
Friendly, knowledgeable, and helpful staff. Quick thorough responses.
– Customer since 2018
I would recommend Clockwork Insurance Services (hereinafter referred to as CIS) to a friend or colleague without hesitation for several reasons. Perhaps most importantly, my account representative or another agent ALWAYS responds to my calls or emails immediately, even if just to acknowledge receipt, to let me know they will get back to me as soon as they have the information needed, regarding my call or email. CIS has always treated me with respect, and courtesy, and taken the extra time to explain the terms and definitions of my insurance policy to me. For most lay people, insurance policies, and their definitions and terms, are complex and difficult to understand. So the fact that CIS takes this extra step to go over one's policy in such detail, and to answer all questions is extremely important to me. It's sad to say but in today's world, insurers have become dreaded necessities, not trusted business partners. However, CIS is the rare exception to this rule. You will receive excellent, knowledgeable, and professional service from CIS, and will look forward to your interactions with them!
– Shauna G., customer since 1900
Great agents!! And pay legitimate claims swiftly and efficiently!! Been with them for over 30 years and never been disappointed
– Customer since 1991
When we have a problem arise, Clockwork agents act immediately and get results. They have experts on their staff that always put us on. the. right path.
– Customer since 2014
great service!
– Customer since 2021
Reasonable cost and prompt work.
– Customer since 2019
You guys are very helpful when I call or email and I appreciate that.
– Stephanie S., customer since 2020
The agent that I worked with was excellent.
– Customer August 2022
Clockwork insurance thoroughly explains the insurance coverage I need. When I am uncertain of something I even get a call to go over my concerns. They are prompt and friendly with communication. Clockwork insurance is a pleasure to work with.
– Betsy Y., customer since 2020
Clockwork is always available and they always take care of all of my needs. Great Company!!!
– Doris M., customer since 2013
Fair value and great service!
– Customer since 2013
Clockworks is always by my side. They go out of their way to help and asst with all my needs and questions, A great company to do business with.
– Ani D., customer since 1996
Thanks for asking me, Mike! All my questions have always been answered in a flash. You also went the extra mile, connected me with Markel, and found me the best coverage at the best price.
– Steve M., customer since 2018
We've been with Mark and Clockwork for a very long time. He has always been extremely prompt in helping us if we had an issue as well as extremely interested in the well-being of our business. We so appreciate his knowledge and attention. Mary and Johnny Snow, Jewel Art
– Mary S., customer since 2011
The personalized service is wonderful. We have been doing business for years but have never met due to our location. It is still like talking to a friend. I couldn't ask for anything more
– Kris A., customer since 2013
You've been there when we needed you, for many years now.
– Don O., customer since 2013
Mark is Awesome!!! Always great to work with.
– Tony S., customer since 2004
Mark has always taken care of my insurance needs and always with a smile.
– Customer since 2013
You are always promptly available to answer any questions. We appreciate your listening to our needs and customizing an insurance plan that is great security. Thank You, Jan & Chris
– Chris M., customer since 2018
I always feel comfortable with Mike and Jewelers Mutual. I’ve been with them for over 30 years.
– David B., customer since 2015
They are always ready with any type of problems or any questions on my insurance needs. They treat you like you are there only customer. Thanks Ani
– Ani D., customer since 1996
Charlotte your professionalism has always taken good care of Rothschilds !!
– Betty G., customer since 1992
Always available to answer questions and concerns. When renewal time comes around, they make the process go smoothly. We recently had to file a claim and the Clockwork staff helped every step of the way and made a serious situation easier to deal with.
– Mark S., customer since 2014
It's nice to know that we can call when needed and get answers to important questions.
– Customer since 2018
You have always been available when I call to answer questions.
– Bill P., customer since 2014
Always easy to work with...from initial paperwork to renewals. Never had any issues. Great company, great and will informed staff.
– Lisa D., customer since 2015
Mark and staff are always helpful, informative and it allows me to make the best insurance choice to fit my needs.
– Customer since 2020
Always a quick response.
– Mike H., customer since 2018
I have the best agent in the business. Coupled with the fact that the very few claims I’ve had were handled quickly and completely makes me eager to recommend them to everyone.
– Kenneth S., customer since 2019
Having an agent (Mike) that we can communicate with directly on issues and concerns is great. Seeing him in the store and at events has created a personal relationship and trust that's not easily done when everything is done over the phone or on the computer.
– Customer since 2010
Always prompt & courteous attention & service.
– Don O., customer since 2013
Agents are responsive and informative!!
– Customer since 1991
Always on top over everything. Excellent customer service.
– Carrie H., customer since 2002
Mark and his associates provide the absolute best customer service. Fast responses to every question I have. Always kind and happy to help his customers
– Kim A., customer since 2013
Mark was a straight shooter when I was opening my store. I have had nothing but a great experience with Clockwork!
– Jamie P., customer since 2017
Always there to answer questions! Really appreciate the professionalism.
– Amy C., customer since 2015
Prompt response and listened to our changing needs.
– Chris M., customer since 2018
Your company has always been very responsive to my questions and needs as a client. It was easy to work with you and JM when filing my one claim. Thanks for all you have done.
– Customer since 2016
Clockwork is the best . They are always there for you. When you call you get to talk to someone and not put on hold to get told to call back later. Mr. Dufour has gone out of his was to help. When you need help this is the company to go with they are in your corner. Thanks Ani
– Ani D., customer since 1996
All representatives at Clockwork have answered my requests & questions promptly and advised me accordingly. Affording me confidence in my coverage.
– Ellen B., customer since 2018
Always available when we need help or have questions. Extremely helpful when renewing a policy. Insurance is a confusing topic and Clockwork Insurance explains whatever needs explaining!
– Mark S., customer since 2014
You as a company, have been willing to answer questions and work with us to get just exactly what kind of coverage we need. Great Customer Service is hard to come by. I really appreciate your attention to detail.
– Customer since 2018
You are the best I have found
– Diane C., customer since 2014
We appreciate the agent helping with all the paperwork.
– Mike H., customer since 2018
My business is not visible to the public. That being said, I do need insurance. Your company is professional and knowledgeable. I appreciate you being there to help me with my Jewelers Mutual needs.
– Customer since 2018
You take the hassle out of it.
– Don O., customer since 2013
Mark has earned our trust and we appreciate his knowledge regarding jewelers block coverage.
– Robert R., customer since 1992
quick , transparent and always responsive
– Customer since 2018
A was least very helpful and available when I need you guys. Thanks and happy new year
– Nick C., customer since 2010
I’ve always gotten answered to questions. I’ve recommended several folks
– Mark D., customer since 2009
At all times, and particularly in times of chaos, it is a blessing to know your insurance partner is highly reputable. Years ago, when a package was lost by a BIG SHIPPING COMPANY, I received check from Jewelers Mutual within a week, way before they shipping company’s 30 day response. Thank you Jewelers Mutual for being so efficient and for having professional and courteous agents like Mile Morrissey at ClockWork Insurance.
– Michael M., customer since 2012
I really appreciated the time Stephanie took with me to help start shipping with the JM Solutions program.
– Customer since 2020
Clockwork has been extremely responsive, and available when I had a question, or a problem I needed their help with. I know I can call and someone from their team are on it - and will take care of my business needs.
– Tyler J., customer since 2013
You are always to there to help with all of my questions and concerns.
– Customer since 2013
Love how everyone is on top of things for me (more than I am for myself) all the time.
– Amy C., customer since 2015
You make sure my questions are answered and I have the correct coverage for my business.
– Nelly R., customer since 2016
The one on one feedback during renewal, going over all the new options, thanks!
– David B., customer since 2015
Always very knowledgeable. Everyone is always eager to help and they make everything easy with clear, concise information. Thanks Mark and Clockwork team!
– Lynn L., customer since 2018
Very helpful
– Ramnik M., customer since 1992
shopping for insurance can be so scary until I contacted Mark Dufour at Clockwork insurance. He walked me through all the questions and coverages. This company is the way to go. They went out of there way to help me. Unlike other companies and get put on hold forever. Thanks Mark you are the best
– Ani D., customer since 1996
If you need accurate answers and need them quick, Michael Morrissey is your guy. Michael's communication skills are as good as anymore I've ever worked with in any industry or capacity.
– Customer since 2018
Quick response.
– Roger M., customer since 2019
Your prompt response every time. Thanks
– Rizwan K., customer since 2019
prices are good and you bet back to me quick
– Bill P., customer since 2014
You have always come through for me as the policy intended. Thank you!!
– Customer since 2013
You do everything right!
– Jason J., customer since 2014
Convinence of making monthly payments and don’t worry about any thing else
– Mohammad M., customer since 2006
You conduct your business in a professional way, are very courteous, and I appreciate the information you provide.
– Charles M., customer since 2018
Mr. Morrissey is very helpful with all the paperwork and answers questions promptly.
– Mike H., customer since 2018
Well ,we have not made a claim in the 13 years we've had insurance with ya'll. Shouldn't we get a discount for that? (Oh yeah) I have no experience with claims and glad I have not ,so I cannot comment on that part. Mark is great (Knowledgeable,funny and witty) and I always enjoy his visits. Thanks, Keith Patton
– Keith P., customer since 2007
I have clear and easy transactions every year, no hidden troubles or costs!
– Marlene D. July 2020
Quick response to all our questions.
– Customer since 2014
Charlotte, Mark, Jennifer, and their team have always been there for me to make sure my business has proper coverage. Most importantly, if I have a question or need, they have always been there quickly to help. Thank you
– Keith M., customer since 1991
Competitive rates, great customer service.
– Customer July 2020
Knowing that insurance is a must, and there are many choices to go with in the industry. I continue to have my confidence in JM strengthened weekly as my customers come in on claims on their own jewelry and the process and ease of their claims are flawless. Even though I have not had to make a claim out representative is very thorough in making sure we are covered where we need it and also makes sure we don’t have something we don’t need to make sure we have our premiums as low as we can.
– Joel W., customer since 2016
Mark Dufour is one of the best people ive ever met i love everything he represents
– Julie M., customer since 2016
Excellent customer service!
– Jack S., customer since 2000
Customer service is the name of the game. Insurance is a necessary evil and you have always made me feel like I matter as a customer. Thanks
– Victoria P., customer since 2013
Clockwork insurance does a great job in all facets of their business!
– Shannon P., customer since 2014
Mike Morrissey is always on task . He's always available to answer both the easy and difficult questions. Most of my requests for information or answers come the same day.
– Customer since 2014
The team is always there to assist and guide through any questions or issues. Their customer service is simply the best!
– Kim A., customer since 2013
Because of our long relationship and positive responses from Jewelers Mutual, we feel very confident that JM will always respond immediately to our needs and in a fair and caring manner. One must have a deep trust in their insurance company and we have developed that trust over many years and continue to enjoy a very loyal and trusting relationship with our JM representatives.
– Kelly N., customer since 2013
Clockwork has always been GREAT. Anytime any changes in the policy, they are very good to communicate and follow up if there are any questions we may have.
– Jamie P., customer since 2017
Great service! Mark comes out to me walks me through my coverage, and makes sure I have the coverage I need.
– William N., customer since 2013
No problems so I’m happy
– Customer since 1993
Great could not ask for better service
– Leon F., customer since 2016
Always in communication and doing the best for the customer.
– Amy C., customer since 2015
We have always been taken care of in a very professional manner and the response time for our questions is very prompt and accurate.
– Steve B., customer since 2008
Having knowledge of my industry and the insurance needs that I require. i.e. jewelry store
– Shelly R., customer since 2018
It’s you Mike, my agent, you make the difference, I always feel that you are looking out for me and my business. I have never doubted that because you have lowered my premiums and increased my coverage. I have always appreciated your advice. It also doesn’t hurt that Jewelers Mutual is best in our business.
– David B., customer since 2015
Prompt attention to any of our questions. Thorough explanations and advice.
– Ellen B., customer since 2018
You make the process easy with great knowledge and detailed explanation! I always feel that you are looking out for us with the best coverage options.
– Customer since 2018
Mike definitely took care of all of our insurance needs.
– Michael L., customer since 2018
Followed up with my questions / concerns in a very timely manner and made the changes at my request. Satisfied my needs almost immediately. Thanks Tim.
– Mark F., customer since 2018
Great service and Mark is very friendly and knowledgeable about his work.
– Muhammad A., customer since 2019
Mike, you in particular have always gone out of your way to help me figure things out. thanks again for all of your help.
– Customer since 2018
Always responsive to all questions I may have.
– Roger M., customer since 2019
Clockwork folks are always there to walk you through every step of the paperwork and help in anyway they can. Insurance coverage can be confusing and Mark Dufour at Clockwork has always explained the questions with answers I could understand.
– Mark S., customer since 2014
You and your agency always make us feel like we matter. That's huge!
– Mary S., customer since 2011
Proper Evaluation On Policy
– Customer since 2015
Everything
– Keith P., customer since 2007
Responsive and individual service.
– Customer since 2009
EASY, COOPERATIVE, FRIENDLY AND ALWAYS HELPFUL
– Customer since 2018
Very professional service
– James A., customer since 2007
Mark is always extremely helpful and knowledgeable with our insurance needs. He always has an answer for any question I may have, and takes the time to make sure we are taken care of.
– Customer since 2012
Great service!!
– Keith M., customer since 1991
#1 Knowledge of what coverages a jeweler should have. #1 Knowledge of Jewelers Mutual Coverages #1 Knowledge of loss prevention process #1 Responsiveness
– Robert R., customer since 1992
The best rates and customer service in town. Truly experts in their field whom I've been with for 10 years.
– Keith D., customer since 2011
Mark knows exactly how to provide exceptional service to his customers. If you call or email him or anyone in the company they are quick to respond and always with a happy greeting because they truly care. Thank you everyone at Clockwork! All of you make the difference in making us feel like family.
– Kim A., customer since 2013
The staff at Clockwork Ins. has always worked to provide the most inclusive/cost efficient insurance for our company. We are explained what is covered and offered options to modify coverage to better serve our needs. Questions and concerns are always promptly researched and answered. We look forward to many more years working with Clockwork.
– Michelle G., customer since 2002
Clockwork Insurance always provides timely,, knowledgeable and friendly service!
– Jack S., customer since 2000
Mark and everyone at Clockwork has always been extremely helpful and have gone above and beyond to make sure we are taken care of.
– Marty V., customer since 2010
I always receive a quick response from a knowledgeable and friendly staff. A family owned and operated business that truly treats you like you're family!
– Jack S., customer since 2000
Mark Dufour truly takes great care of me!
– Julie M., customer since 2016
Easy to work with and answers all questions.
– Stan S., customer since 2013
Always there when I need assistance. Thank you!
– Jason B., customer since 2011
Great service.
– Customer since 2013
THEY MAKE SURE WE GET OUR POLICY IN PLACE ON TIME AND EXPLAIN THE COVERAGES AND OPTIONS
– Steve P., customer since 2012
The agency sends out the questionnaire for the new policy application in plenty of time to work through it.
– Customer since 2013
Clockwork insurance is there for you when you need them, and they look out for you.
– Shannon P., customer since 2014
Honestly, you provide insight and related coverage that can not be duplicated. Your personal touch also gives us the feeling that you’re on our team and that you understand the world we live in. That’s super important to us. Your product fits our needs and we’re able to do our jobs without the extra worries that come with our industry today. We appreciate you.
– Kelly N., customer since 2013
Outstanding service. Few years ago Package was lost, the reimbursement check from Jewelers Mutual arrived so fast that I was pleasantly surprised. A reputable company to be with is a TOTAL PEACE OF MIND Jewelers Mutual is HIGHLY RATED and a trusted partner in Jewelry Business. Also thanks for having professional and courteous and helpful agents like Clock Work Insurance, and Mike Morrissey in particular.
– Michael M., customer since 2012
Great service and great recommendations! They are always just a phone call away.
– Jim C., customer since 2012
You all make it easy to renew. I also feel you know me as a customer, a person, not a number. Your coverage fits my situation and is changeable as the years go by.
– Jim M., customer since 2013
This company has been absolutely excellent. In every way from the coverage they provide to the service they provide. I have never called and not received a very prompt and courteous, thorough response. I would give them a 10+
– David S., customer since 2016
The customer service from your team is the best I have ever experienced. That have been more than patient while I got things set up and have done an outstanding job helping me through it all.
– Carter O., customer since 2023
Stephanie is informative, thorough, quick and efficient. She has the best advice. We fully trust her with our needs.
– Julie L., customer since 2022
The people (Kelli Vance, for example) at Clockwork are very pleasant to work with, very thorough, and make the process very easy.
– David B., customer since 2020
Dealing with Clockwork is very personal. I feel they take care of my business.
– Customer since 1992
The staff has always been super helpful, and responsive. No complaints at all!
– Tyler J., customer since 2015
Charlotte and the staff at Clockwork Ins are the best... whenever I need them to assist me with anything concerning my business it’s remedied immediately! If you want a company that truly cares call them!
– Greg R., customer since 1991
Michael's response time is amazing. He responds as quickly to my questions as anyone I've ever worked with in any field of endeavor.
– Steve M., customer since 2018
Charlotte has always been terrific to work with. She sits with me every year and explains every aspect of my policy. I love working with Charlotte and her husband Mark!!!
– Keith M. Customer since 1991
I would recommend Clockwork Insurance as a company that looks out for all your needs, whether it is a claim or a renewal. Mike is great to work with and will take great care of you and your store.
– Shannon P. - Crown Jewelry, Altus, OK
Mark and his staff are always eager to help in any way possible. Never a time that someone there isn't willing to get back with you in a timely manner. When I opened my jewelry store, Mark even took time to come meet me in person to discuss my coverage and policy. Highly recommend Clockwork!!
– Jamie P., Starkville, MS
Mark is always helpful and available to answer my insurance and security questions. And Jennifer is always so helpful when it comes to policy changes and paperwork! Their customer service is phenomenal.
– Dianna H., Lafayette, LA
Everyone at Clockwork does their best to give us the best values and service. It is always a pleasure doing business with them.
– Bryan L., Baton Rouge, LA
We love Mark and his team. They are extremely knowledgeable, helpful, and fun to work with. Highly recommend!
– KP Jewelers, Alexandria, LA
Mark Dufour always provides excellent knowledge and service. His customers do matter to him and we are treated in a manner that supports that. I only write reviews when they are truly deserved and Clockwork Insurance Service, Inc. deserves 5 stars.
– Mary S., Louisville, MS
The Team at Clockwork makes the process easy with great knowledge and detailed explanations. I always feel that you are looking out for us with the best coverage options.
– Lynn L., Baton Rouge, LA
Jewelers Mutual has protected my business for over 40 years! I would not trust my inventory or my business with anyone else.
– Vickie C., Tulsa, OK
